{"id":17199,"date":"2022-02-23T13:00:00","date_gmt":"2022-02-23T12:00:00","guid":{"rendered":"https:\/\/www.neva.eu\/uncategorized\/warranty-for-external-shading-when-it-starts-and-what-it-covers\/"},"modified":"2025-07-02T08:48:39","modified_gmt":"2025-07-02T06:48:39","slug":"warranty-for-external-shading-when-it-starts-and-what-it-covers","status":"publish","type":"post","link":"https:\/\/www.neva.eu\/en\/advice-and-instructions\/warranty-for-external-shading-when-it-starts-and-what-it-covers\/","title":{"rendered":"External shading warranty: when it starts and what it covers"},"content":{"rendered":"
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External blinds and screen roller shutters: 2+3 years warranty<\/h2>\n <\/section>\n\n\n
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Because we stand by the quality of our blinds and screen roller shutters, we give an extra three years <\/strong>on top of the normal two-year warranty. During the statutory 2\u2011year warranty period<\/strong>, you are entitled to a full refund of the costs <\/strong>associated with the claim. During the<\/strong> extended 3\u2011year warranty<\/strong>, we will repair your external blinds or screen roller shutters at our factory in Kralice na Han\u00e9, where you will only pay for the transport, or we will send you spare parts free of charge. These rules apply to installation partners<\/strong> \u2013 as the end customer, you always handle complaints with the installation company.<\/p>\n <\/section>\n\n\n

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Of course, the actual lifetime of external blinds and roller shutters is much longer than 5 years: with proper handling and care, our shading technology will last for decades.<\/p>\n <\/section>\n\n\n

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The warranty period starts from the moment the goods are handed over to the buyer<\/strong>, which in our case is the partner installation company. If a component is replaced or repaired, the warranty period continues, i.e., it does not start from scratch again.<\/p>\n <\/section>\n\n\n

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As a customer, you always handle the warranty conditions in your own contract with the installer.<\/p>\n <\/section>\n\n\n

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The motors have a 5\u2011year warranty<\/h2>\n <\/section>\n\n\n
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There are many motors available on the market with different warranty periods; for us, motors from the French company Somfy<\/strong> or the German companies Geiger and Elero <\/strong>have proven themselves over the years of cooperation. We grant our installation partners a 5\u2011year warranty on all of them. As an end customer, you again have a warranty that you contractually agree with your installer.<\/p>\n <\/section>\n\n\n

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All other electronics<\/strong> (controllers, sensors, switches) have a standard 2\u2011year warranty.<\/p>\n <\/section>\n\n\n

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Most warranty claims are due to unprofessional installation<\/h2>\n <\/section>\n\n\n
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From our experience on the external shading market, we know that most warranty claims are caused by unprofessional installation<\/strong>. Every millimetre counts when it comes to measuring and installing external blinds and roller shutters, and often the installer has to deal with crooked or misaligned window edges and so on. Our shading equipment is therefore exclusively mounted by installers<\/a>. As an end customer, you cannot access our blinds and roller shutters except through an installer.<\/p>\n <\/section>\n\n\n

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The advantage is that the installer then takes full responsibility for the work done<\/strong> and guarantees all repairs within the warranty period. Some companies also offer servicing of shading equipment and when they discover a faulty or ageing component, they handle the replacement or repair at their own expense so that you as the customer don\u2019t have to.<\/p>\n <\/section>\n\n\n

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Always entrust the installation of external shading to professionals to avoid voiding your warranty.<\/figcaption><\/figure>\n <\/section>\n\n\n
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Warranty claim procedure<\/h2>\n <\/section>\n\n\n
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As the end customer, if your external blinds or screen roller shutters are damaged, call the installer immediately and do not try to repair the shading yourself<\/strong>. You risk voiding your warranty.<\/p>\n <\/section>\n\n\n

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As an installation partner, you should ideally contact your NEVA sales representative to discuss the next steps. We can offer a consultation, repair at our location in Kralice na Han\u00e9, or send spare parts.<\/p>\n <\/section>\n\n\n

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If your warranty claim concerns a motor<\/strong>, bring or send it to us in Kralice na Han\u00e9. We will test it with our technician and send it to the manufacturer, who will settle the claim, or we will write off the motor then and there. During this time, the end customer will receive a replacement motor<\/strong> so that they can continue to use their blinds or shutters to the full.<\/p>\n <\/section>\n\n\n

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\u201cMost often we encounter warranty claims for scratched slats or damaged blinds due to transport,\u201d<\/em> explains Luk\u00e1\u0161 Musil, our sales manager. \u201cSometimes components are damaged due to poor installation \u2013 most often bearings and guide strips. But such cases are rare.\u201d<\/em><\/p>\n <\/section>\n\n\n

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We deal with repairs immediately. In the case of a larger complaint<\/strong> (e.g., several blinds), we will visit the site or ask the installer for photos to assess whether the equipment needs to be dismantled and sent to us.<\/p>\n <\/section>\n\n\n

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Warranty claim acceptance conditions<\/h2>\n <\/section>\n\n\n
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In order for us to approve the claim, it is necessary:<\/p>\n <\/section>\n\n\n

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